Learn all you need to know: Frequently Asked Questions

Please understand our service providers are on a level system and the service prices listed are a starting price. Any price you may have been given by our front desk or may have seen online is subject to change based on individual guests’ needs. Prices should be determined in the consultation if different from what is listed.

The level of the service provider is determined by demand on time, not how experienced the service provider is.

Our pricing system assures that our prices are fair and based on the labor, product, and skill that your look requires, so we can make style choices that fit your beauty budget!

We believe time-based pricing reaffirms equality by focusing on the services received rather than the gender or age of the individual receiving the service.

Late Policy

We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. In the unfortunate event that you are late by 15 minutes or more, we cannot guarantee that your service will be performed that day.

Keeping your scheduled appointment shows respect for your service provider’s schedule. Service providers’ appointments are scheduled back-to-back, and often there is a waiting list of guests who were unable to fit in. If you do not show, or cancel your appointment too late, this is time wasted for the service provider and a lost opportunity for another guest to be seen.

We understand that sometimes adjustments to appointments are necessary. Therefore, we require at least 48 hours of cancellation/rescheduling notice. Deposits are non-refundable but may be applied to your rescheduled appointment. Deposits are forfeited for appointments canceled too late.

If you have a package, please call us directly to book your appointment. Our online booking system is automated and does not recognize package credits, so we will manually schedule your service for you.

If you have a gift card, we can apply it toward your deposit over the phone using the gift card number. Just give us a call, and we’ll be happy to assist you!

No Show Policy

All appointments are confirmed by email. A repeated No Show will place you on a strictly walk-in service basis, and will not be guaranteed an appointment. Deposits for no call/no show appointments are forfeited.

Please be sure to update us with any changes to your contact information.

We take pride in, stand by and guarantee our work at Purple Salt.  If you are unsatisfied we would like you to consult and communicate with your service provider and together come up with a solution. Client redos will only be honored if Purple Salt is contacted within 7 days of the original service.

If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the additional service.

Unopened products may be returned within 14 days from the date of purchase for a refund. Opened products may be exchanged for credit when less than 25% of the product has been used. Management will appropriately evaluate and make the final decision on any product return where there is a discrepancy on how much was used.

Gift cards and services are non-refundable. All sales of our skincare/makeup products and perishable items are final.

Gratuities are not included in the price of our services. At your discretion, gratuities are graciously accepted by our service providers. Gratuity envelopes are available upon check-out. The industry-standard ranges from 15% to 20% of the service fee.

If a tip amount is not specified at checkout, a 20% gratuity is automatically added to ensure fair compensation for our service providers. You’re welcome to adjust the gratuity before payment—just let us know!